Abacus Institute's terms and conditions outline the responsibilities and expectations for both students and the institute. Here are some key points:

# Payment and Refund

- Payment Terms: Payment is due in full at the time of registration. Any other payment arrangements must be made in advance directly with the institute.

- Refund Policy: Refunds are available in certain circumstances, such as:

• Full Refund: If the institute cancels a class due to insufficient enrollment, or if a student is prevented from commencing the course due to provable illness or a close family member's illness.
• Partial Refund: If a student withdraws from a course, the refund amount will depend on the timing of the withdrawal, with processing fees applicable.

# Student Responsibilities

- Attendance: Students are expected to be punctual and attend classes regularly. Absence without prior intimation may result in a fine.

- Behavior: Students are expected to behave professionally and respectfully. Any misbehavior or misconduct may lead to disciplinary action.

- Class Schedule: The institute reserves the right to revise class schedules or rearrange classes.

# Institute Responsibilities

- Data Protection: The institute is committed to protecting students' personal information and adhering to data protection laws.

- Equality and Diversity: The institute promotes equality and diversity, and prohibits discrimination, harassment, or bullying.

- Complaint Handling: The institute has a complaint handling procedure in place, with two stages: Front-line Resolution and Complaint Investigation ¹.